topic Re: Submitting a ticket in Get Support

Submitting a ticket

Kurgan — Sat, 30 Sep 2023 15:52:49 GMT

I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?

Re: Submitting a ticket

will13am — Sat, 30 Sep 2023 15:58:27 GMT

@Kurgan , the ticketing system does not appear to be working at the moment. Please use this link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting a ticket

Chalupa_Batman — Sat, 30 Sep 2023 16:13:32 GMT

Hi @Kurgan

Before you submit a ticket, what seems to be the concern? Maybe we can help you out? Remember, we're all customers like you.

Re: Submitting a ticket

Kurgan — Sat, 30 Sep 2023 18:08:00 GMT

My visa was compromised, so my account was put on hold and my daughter's as well. When I went to restore it I wanted to change the plan (there was a 30 dollar account that flashed on the screen)but it disappeared and showed my current plan only. So I renewed it , then couldn't find the plan that flashed on the screen. I thought I was seeing things, but when I did my daughter's phone payment it showed up again, I went to take a picture , however the impatient kid (lol)just hit the renew button and I couldn't see the plan.

So 3 questions:

question one is there a 30 dollar 30 gig 5G plan.

Question two

If I renew to another more expensive plan, do I pay the difference or do I have to pay in full and lose the money I put in for the old plan.

Question 3 :if you do the 3month payment to get the discount, is it just the once that you get the discount or everytime you do the 3month renewal.

Thanks

Re: Submitting a ticket

computergeek541 — Sat, 30 Sep 2023 18:43:24 GMT

@Kurgan wrote:
question one is there a 30 dollar 30 gig 5G plan.
Question two
If I renew to another more expensive plan, do I pay the difference or do I have to pay in full and lose the money I put in for the old plan.
Question 3 :if you do the 3month payment to get the discount, is it just the once that you get the discount or everytime you do the 3month renewal.

For existing cusomters, the least expensive 5G-speed plan costs $45.

Custonmers need to pay the full plan price whenever changing plans. There is no pro-rating of plan fees, nor is paying the difference an available option. If an immedijate plan change is choisen a new plans starts on that day and there will be no refund for the old abandoned plan.

When it comes to rewards on a 90-day plan, those are given out every 30 days, with the exception of the autopay reward which will be out in the amount of $6 once every 90 days.