topic Trying to join PM in Get Support

Trying to join PM

CherylS64 — Fri, 29 Sep 2023 21:16:08 GMT

Hello everyone, not sure if this is where to start but this is where the chat agent told me to turn.

I have an iPhone 6s running iOS 12.5.7 which is the highest iOS the phone will run. I have a physical SIM card that I just purchased but haven't installed yet. I was going to install the PM app first, but it won't let me stating that I need iOS 13 or higher.

Is there a workaround for this, like installing the previous version of the PM app?

Thank you in advance for your guidance.

Re: Trying to join PM

Handy1 — Fri, 29 Sep 2023 21:22:22 GMT

@CherylS64 No sorry you need the app to activate , can you use a friends phone to download the app to activate ? Then they can select app and you can manage your account in the website from there

Re: Trying to join PM

CherylS64 — Fri, 29 Sep 2023 21:24:02 GMT

Thank you for the quick response...I had a feeling that was the workaround. Shame you can't just activate it from the desktop.

Re: Trying to join PM

Handy1 — Fri, 29 Sep 2023 21:25:24 GMT

@CherylS64 I know we used to be able to untill the introduced the all fee months ago , now all new activations need the app unfortunately:(

Re: Trying to join PM

LitlLdy — Fri, 29 Sep 2023 21:34:11 GMT

@CherylS64 wrote:
Hello everyone, not sure if this is where to start but this is where the chat agent told me to turn.
I have an iPhone 6s running iOS 12.5.7 which is the highest iOS the phone will run. I have a physical SIM card that I just purchased but haven't installed yet. I was going to install the PM app first, but it won't let me stating that I need iOS 13 or higher.
Is there a workaround for this, like installing the previous version of the PM app?
Thank you in advance for your guidance.

@CherylS64 , my iPhone 6s updated to iOS 15.7.9 and I have the Public Mobile app on it! I wonder why yours won’t update to it!

Edit: Several of us wish we could still do activations using the website instead of just the app 😔

Re: Trying to join PM

Handy1 — Fri, 29 Sep 2023 21:38:45 GMT

@LitlLdy Interesting yours updates higher iOS wonder if it’s a storage issue , is your phone storage maxed out @CherylS64 can buy extra iCloud storage and maybe it willlfree up room in the device to install later iOS version like @LitlLdy iohone 6s @CherylS64

Re: Trying to join PM

CherylS64 — Fri, 29 Sep 2023 21:46:10 GMT

Correction...I have an iPhone 6, not 6s. It stopped at iOS 12...pain

Re: Trying to join PM

Korth_ — Sat, 30 Sep 2023 01:22:29 GMT

I don't use the app at all.

Because I thought it was entirely optional. That it couldn't do anything for you that you couldn't already do for yourself with a web browser and Self-Serve login.

Forcing reliance on an app is a step backwards. I think threads like this one are going to become common over coming years ... Telus has always had good hardware and awful software, I can't imagine them being able to actively develop, test, debug, troubleshoot, and support this stupid app on every version of every device and every operating system here. This is a "Bring Your Own Phone" "Bring Your Own Device" operator, making sure that any given app is 100% compatible with every single device the subscribers bring here will be an impossible chore after enough time.

Unless, of course, the list of supported devices is dramatically reduced. To, say, a small selection of devices being sold by the operator. So I wonder if PM is going to eventually drop the app or eventually evolve into another Koodo store?