topic Re: Phone number in Get Support

Phone number

Jer1 — Fri, 29 Sep 2023 17:24:21 GMT

Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app

Re: Phone number

mojorising — Fri, 29 Sep 2023 17:28:54 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number

xmx — Fri, 29 Sep 2023 17:30:52 GMT

Sorry, there is no support phone number. But you can send private message to CS agent. Below is the URL.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number

JRod — Fri, 29 Sep 2023 17:35:13 GMT

@Jer1

Sorry to hear you are having troubles activating your account. Unfortunately there is no number to call for support but you can contact support using the link below:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

There also is a live chat support specifically for new customers having issues with activation:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you share more details as to what your issue is the community might be able to help you out also!

Re: Phone number

Phil_Adelphus — Fri, 29 Sep 2023 17:34:23 GMT

Are you activating with a new phone number, or porting in a number from another provider?

Re: Phone number

hTideGnow — Fri, 29 Sep 2023 17:36:19 GMT

@Jer1 wrote:
Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app

HI @Jer1

using the app is the way to activate. So, that part you were good

but what exact problem you got? share your problem and we can help.