ESim not working

Marco11 — Fri, 29 Sep 2023 15:28:00 GMT

I activated phone as per instructions. I received an error- that said contact customer service- 2 days ago!!

so I paid for ESim that doesn’t work - now what??

Re: ESim not working

hairbag1 — Fri, 29 Sep 2023 15:29:02 GMT

@Marco11

what kinda phone you using ?

Make sure you're using the PM app to activate the new account...not laptop.

Re: ESim not working

softech — Fri, 29 Sep 2023 15:30:11 GMT

@Marco11

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone, At Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: ESim not working

xmx — Fri, 29 Sep 2023 17:29:02 GMT

Have you tried to take out the physical sim card and reboot your phone?

topic Re: ESim not working in Get Support

ESim not working

Re: ESim not working

Re: ESim not working

Re: ESim not working