topic Re: Charges in Get Support

Charges

Terry65 — Fri, 29 Sep 2023 14:51:30 GMT

Have been unable to set up a mobile transfer from my previous supplier to Public Mobile however they have taken my money from my credit card. What to do now?

Re: Charges

Handy1 — Fri, 29 Sep 2023 14:55:34 GMT

@Terry65 Did you not try to transfer the number on activation ? Do you have a temporary number from PM ? Did you use the app to activate?

Re: Charges

hTideGnow — Fri, 29 Sep 2023 14:53:32 GMT

HI @Terry65

yes, it always account setup and carrier charges you and porting will complete after

you still want the number to port into PM? I will send you the porting team number to your Community inbox. They will provide the status and will tell you what to do from here. Basically they will reinitiate the porting to your old provider, you get a text form your old carrier and you reply Yes to complete the process

Please check your Community inbox for the number

Re: Charges

Terry65 — Fri, 29 Sep 2023 14:56:22 GMT

Tried to transfer my old number but I was refused. Public Mobile took the money but was unable to co nect me

Re: Charges

hairbag1 — Fri, 29 Sep 2023 14:57:10 GMT

@Terry65

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Charges

hTideGnow — Fri, 29 Sep 2023 14:58:17 GMT

hi @Terry65

the refusal was probably because the info provided was incorrect.

was the transfer request less than a month? where you are porting from? anyway, please call the porting team number I sent you and they will help

Re: Charges

HALIMACS — Fri, 29 Sep 2023 14:59:36 GMT

@Terry65

check this link below to see if your number can be ported to public mobile. If it can, ask the customer support agents to help with the transfer:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

your prior mobile service needs to be active and you need to have the Sim card in your device to receive approval to port

Re: Charges

Terry65 — Fri, 29 Sep 2023 14:59:20 GMT

All I would like at this point is my money back

Re: Charges

hTideGnow — Fri, 29 Sep 2023 15:01:16 GMT

HI @Terry65

why don't you want to port your number here? The porting problem could be a problem on the source end rather than PM's

Pm is prepaid and usually does not provide refund. but you can try to submit ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charges

hairbag1 — Fri, 29 Sep 2023 15:01:26 GMT

@Terry65

there's no refunds ...as you've already paid, you may as well get the service working and test drive it for 30 days.

Re: Charges

HALIMACS — Fri, 29 Sep 2023 15:01:32 GMT

That’s it? You’re giving up?

Once you get past the activation, it’s usually smooth sailing with no issues around here.

Refunds on prepaid services are not usually provided.