topic Re: Esim in Get Support

Esim

Daking97 — Sat, 30 Sep 2023 13:25:04 GMT

I would like to switch from eSIM back to my original sim because I had put the eSIM on my old Samsung instead of my iPhone and I didn’t mean to is there a way to switch my eSIM back to my original sim?

Re: Esim

hTideGnow — Fri, 29 Sep 2023 14:27:04 GMT

HI @Daking97

yes, you can.

But you will need to get a new sim card from Telus or Koodo store or Amazon. Then login to My Account, Profile , click the pencil to the right of your sim card number and update the sim number there.

Re: Esim

Handy1 — Fri, 29 Sep 2023 14:31:18 GMT

@Daking97 Yes once you have new physical SIM card in hand sim swap the number in your account profile page like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device