topic Re: US text and talk in Get Support

US text and talk

Jmadge — Fri, 29 Sep 2023 14:09:33 GMT

I purchased the US text and talk add on for $15 and I am now in the US and it is not working. It shows on my public mobile account and was charged to my Visa. Any idea why its not working?

Re: US text and talk

Lonetreejim — Fri, 29 Sep 2023 12:48:41 GMT

Ensure Data Roaming is turned on. Also, make sure you’re on the LTE setting, not 3G.

Re: US text and talk

Handy1 — Fri, 29 Sep 2023 12:52:53 GMT

@Jmadge reboot the phone and make sure your connected to T mobile or AT&T

Re: US text and talk

Jmadge — Fri, 29 Sep 2023 13:02:33 GMT

I'm on the LTE network with T Mobile and my data roaming is on. I've rebooted my phone and still not working?

Re: US text and talk

Handy1 — Fri, 29 Sep 2023 13:06:17 GMT

@Jmadge What phone you have ? Do you know if voLTE is been enabled on your account . Unless this is iPhone then data roaming on wont make a difference for just text and voice

Re: US text and talk

dust2dust — Fri, 29 Sep 2023 13:15:14 GMT

Click the little spinner refresh icon down by the shop add-ons button to see if it shows up in the add-ons list.
You should be able to text on T-Mobile and LTE. Talk is the tricky part. If your phone is not enabled for volte here yet then your phone needs to be able to switch down to 2G GSM or you need to manually set it. Talk and text will work on 2G GSM.

Re: US text and talk

softech — Fri, 29 Sep 2023 13:21:34 GMT

@Jmadge

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect sucessfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

For your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY Preferred Network Type or Network Mode to 2G and see if the calls go through
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US text and talk

dust2dust — Fri, 29 Sep 2023 13:24:35 GMT

@Jmadge- The mere presence of a volte toggle does not mean volte has been enabled here. And we've been accumulating evidence that says that turning on that switch does not magically make volte work in the states.

Re: US text and talk

Jmadge — Fri, 29 Sep 2023 13:25:37 GMT

Still couldn't get it to work, so I just purchased the $30 plan with data. It is working now. How do I get the $15 back for the talk & text plan I originally purchased that didn't work?

Re: US text and talk

softech — Fri, 29 Sep 2023 13:28:59 GMT

@Jmadge

just open ticket with support and they will reverse the transaction for the $15 Talk/Text, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: US text and talk

Handy1 — Fri, 29 Sep 2023 13:29:10 GMT

@Jmadge You will need to ask support if they can give you credit for the first one that didn’t work

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US text and talk

mojorising — Fri, 29 Sep 2023 13:29:35 GMT

When I was in the States last year, southern California, I had the network settings on auto and found that I was having trouble connecting or no connection to data. When I manually set it to always connect to T-Mobile, I never had any issues using data while I was there.

Re: US text and talk

softech — Fri, 29 Sep 2023 13:30:48 GMT

@mojorising wrote:
When I was in the States last year, southern California, I had the network settings on auto and found that I was having trouble connecting or no connection to data. When I manually set it to always connect to T-Mobile, I never had any issues using data while I was there.

@mojorising with AT&T back as PM's roaming partner, roaming connection should be less troublesome now 🙂