topic Re: Can't sign in in Get Support

Can't sign in

lanatbanana — Fri, 29 Sep 2023 01:14:33 GMT

Anyone else having issues with signing in? I'm a new customer and I put in my credentials and a screen comes up that says "resume activation", which I click, and then it logs me back out. I could go through that process over and over but nothing changes, same thing each time. And because public mobile seems to have zero customer support, I need to wait possibly days to hear back from an agent, just to sign in to my account. I hope no on else is having such a frustrating and unacceptable issue with this company as me, but if you are, please let me know.

Re: Can't sign in

hTideGnow — Fri, 29 Sep 2023 01:15:38 GMT

HI @lanatbanana

please try login again using Incognito/Private/Secret mode on your browser

If that does not work, please submit ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't sign in

lanatbanana — Fri, 29 Sep 2023 01:21:35 GMT

Hi,

Thank you for your message. Unfortunately it does not work in incognito mode, and I already submitted a ticket, but with no response.

Re: Can't sign in

hTideGnow — Fri, 29 Sep 2023 01:24:21 GMT

HI @lanatbanana

Agent won't reply right a way. Usually within an hour or a bit more. So, keep checking your Community inbox

Re: Can't sign in

will13am — Fri, 29 Sep 2023 01:26:13 GMT

@lanatbanana , you have to complete the activation using the app. It cannot be done on a browser.

Re: Can't sign in

lanatbanana — Fri, 29 Sep 2023 02:50:19 GMT

Th activation has already been done. I am not attempting to activate, I am just attempting to log in. That is just the screen that came up when I tried to log in.

Re: Can't sign in

softech — Fri, 29 Sep 2023 02:52:02 GMT

@lanatbanana

so, you have a fully functional service now?

With the error you see, it is an indication that EverSave login is unable to link your My Account with your email login. Easy fix for PM support, you just need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there