topic Re: How do I speak to a moderator in Get Support

How do I speak to a moderator

MountainMaxMan2 — Fri, 29 Sep 2023 02:30:06 GMT

Has it changed lately? I need to speak to a moderator and can’t see how it keeps putting me in a loop asking to join the community

Re: How do I speak to a moderator

softech — Fri, 29 Sep 2023 02:32:29 GMT

@MountainMaxMan2

want to share your question? Maybe the community can help and you get quicker answers from here

but if you like to engage support, please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How do I speak to a moderator

MountainMaxMan2 — Fri, 29 Sep 2023 02:38:36 GMT

Test

Re: How do I speak to a moderator

hTideGnow — Fri, 29 Sep 2023 02:34:50 GMT

HI @MountainMaxMan2

that is the link to chatbot error

please open ticket to CS agent (yes, no longer called moderator) using this link instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I speak to a moderator

MountainMaxMan2 — Fri, 29 Sep 2023 02:35:39 GMT

I already asked it and people can’t answer me only say something I don’t want to hear. I’m trying to order a SIM card through my app under add ons and use the credit I have in my account, not pay for one with a credit card, the dam shipping address box won’t let me enter my address, it won’t find it to auto populate. I need to find a work around

Re: How do I speak to a moderator

hTideGnow — Fri, 29 Sep 2023 02:37:50 GMT

HI@MountainMaxMan2

you don't have another address to send to? maybe to your office ore relative's home?

but make sure you know, it can take anywhere from 5 days to 3 weeks for PM to send sim card

but if you want to, please submit ticket so cs agent can help to put in the purchase for you

Re: How do I speak to a moderator

MountainMaxMan2 — Fri, 29 Sep 2023 02:41:03 GMT

I tried 3 addresses in 2 towns nothing works

Re: How do I speak to a moderator

BKNS27 — Fri, 29 Sep 2023 05:25:17 GMT

@MountainMaxMan2

Did you try ordering through Amazon.ca for $4.99 or order from Canadian Cell Supplies for $5.99 with option to ship or pickup in the Mississauga area or go to a Telus/Koodo store for $10?

Re: How do I speak to a moderator

DennyCrane — Fri, 29 Sep 2023 06:05:13 GMT

I know this doesn't answer your question, but I would not recommend ordering a sim card from Public Mobile directly. They are notoriously slow to ship (many report it takes weeks to arrive), and some never received theirs at all. You're better off ordering from Amazon, or finding a local Telus/Koodo store that may have local stock.