topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ana36 — Thu, 28 Sep 2023 14:46:52 GMT

I subscribed today and got the QR code email. However, my eSIM fails to activate and I am currently without service of any kind. My emails to Customer Support remain unanswered. Very frustrating experience.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

softech — Thu, 28 Sep 2023 14:50:07 GMT

@Ana36

So, you got the QR code and you scanned it? check on your phone's SIM Manager and see if the eSIM is installed

If it is there, try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled (On iPhone, At Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)
Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Nocall — Thu, 28 Sep 2023 14:59:50 GMT

Please post again to let us know if the instructions from Softech work.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ana36 — Thu, 28 Sep 2023 15:03:41 GMT

Hi!

First, thanks so much for your reply! I don't see Reset All Networks on my iPhone. Do you happen to know where I would find it?

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ana36 — Thu, 28 Sep 2023 15:11:38 GMT

@softech I followed your instructions, and I now have 2 bars! Thank you so, so, SO much! Your help was a godsend!

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Sally6 — Fri, 29 Sep 2023 02:00:03 GMT

I had the regular supscription and just changed to have the 50G plan for Canada and the US, because I travel to the US frequently. Is it possible to have the eSIM, instead of the physical SIM card I currently have? Or should I just keep what I have?

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

softech — Fri, 29 Sep 2023 02:04:20 GMT

@Sally6

there is no need to change. But you can choose to change to eSIM if you want

However, personally, I would stick with physical sim card unless you are running out of phsyical slot. Physical sim card is easy and free should you need to change phone.

For eSIM, you will need to buy another eSIM if you change phone, or if you wipe your phone (like you need to bring the phone for service), or you accidentally deleted the eSIM. Each new eSIM purchase is $5

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Fri, 29 Sep 2023 02:21:02 GMT

HI @Sally6

Sound like you don't actually need it, so I would not suggest you to go with eSIM too. Saw some problem people had and I think if you can wait, wait till the process is more reliable first. And it is true that moving sim for free to a different phone will no longer be an option if you change to eSIM