topic port out in Get Support

port out

justwanttoport — Fri, 29 Sep 2023 00:23:14 GMT

i want to port out my two numbers . cannot log in or get help. cannot text or call public mobile

Re: port out

hairbag1 — Fri, 29 Sep 2023 00:25:45 GMT

@justwanttoport

your PM accounts need to be Active in order to port away from PM.

added...

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out

Re: port out

HALIMACS — Fri, 29 Sep 2023 00:26:44 GMT

@justwanttoport

When is the last time they were active ?

Porting to another provider is on the NEW provider to manage, not the one you’re leaving.

Re: port out

HALIMACS — Fri, 29 Sep 2023 00:28:21 GMT

@justwanttoport

To contact a Customer Support Agent, there are 2 methods, use option #2 for now:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: port out

hTideGnow — Fri, 29 Sep 2023 00:32:51 GMT

HI @justwanttoport

the main thing you need is the account number

you might want to simply submit a ticket with PM CS agent and ask them for the account numbers:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: port out

BKNS27 — Fri, 29 Sep 2023 00:32:54 GMT

@justwanttoport

To port out your number, you need to:

- PM account must be active and payment up to date.

- Leave the PM SIM in your phone and reply to the text confirming with YES you are porting out.

- The PM SIM will continue to work until porting process is completed (approximately 2 hours). Once SIM stopped working then power off the phone and switch to new carrier SIM.

Re: port out

Korth_ — Fri, 29 Sep 2023 01:23:20 GMT

Number ports are best done through the new provider, not the old provider. The account at the old provider is automatically terminated (forever) when the new provider takes possession of the number.

The old provider doesn't even need to be informed. Indeed, if they get involved, it'll likely delay or disrupt the porting process. The Wireless Code is actually set up to favour and protect consumers instead of providers in this detail.

All that being said ... the account at the old/existing provider has to be in good standing and the number has to be active. Sadly, this means you'll have to "waste" some money paying for days of service which won't get used, if you want the number port to succeed then you can't allow your account to lapse into suspended/inactive status due to lack of payment.

Public Mobile does not issue refunds, returns, balance transfers, pro-rated credit for unused portions of billing cycles, etc. It is exactly the same as all the other Canadian prepaid operators in this regard.