topic Re: Can’t start the activation process in Get Support

Can’t start the activation process

CurtisCadieux — Fri, 29 Sep 2023 00:00:30 GMT

I entered a sim into my phone and trying to log in but it kicks me out and won’t let me continue

Re: Can’t start the activation process

hTideGnow — Fri, 29 Sep 2023 00:02:05 GMT

HI @CurtisCadieux

you activating new accounts?

you downloaded the app yet? and you are using Wifi ? can you login?

Re: Can’t start the activation process

Meow — Fri, 29 Sep 2023 00:07:18 GMT

I would still use COMPUTER instead of app/phone to do important things like signing up, renewing subscription, etc.

Re: Can’t start the activation process

hTideGnow — Fri, 29 Sep 2023 00:09:18 GMT

HI @Meow

app is not bad

and in PM situation, if new subscribers want to join, they have no choice but to use the app to subscribe

Re: Can’t start the activation process

BKNS27 — Fri, 29 Sep 2023 00:12:59 GMT

@CurtisCadieux

You need the PM app to activate your new SIM. Once it is activated then you can use the app or online to manage your account.

Can you indicate what you have done so far so we can help you further.

Re: Can’t start the activation process

CurtisCadieux — Fri, 29 Sep 2023 01:13:40 GMT

I got the app started the process, wanted to transfer a number from a phone that does t work and now they are sending a code to that phone I can’t access

Re: Can’t start the activation process

BKNS27 — Fri, 29 Sep 2023 05:00:35 GMT

@CurtisCadieux

Simply put the SIM into a working phone and the 2FA code will be sent to the new phone.