topic Re: Cannot Activate Public Mobile Service in Get Support

Cannot Activate Public Mobile Service

Kavin — Thu, 28 Sep 2023 23:17:50 GMT

When I log into my account I get this notofication:

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.

A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number.

However, the phone number that the digits are sent to are my new phone number that has not yet been activated!

Re: Cannot Activate Public Mobile Service

hTideGnow — Thu, 28 Sep 2023 23:21:08 GMT

HI @Kavin

so you passed the payment screen?

did you use the app to activate?

if you have not use the app yet, you need to download the PM app and use it to finishing the subscription.

if you already used the app and got passed the new number screen and got to the end, the put the sim card in the phone and test it

Re: Cannot Activate Public Mobile Service

Kavin — Thu, 28 Sep 2023 23:23:51 GMT

I got the app, and I activated my Sim card. Howveer, I get this alert:

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.

A 6 digit code associated with your EverSafe ID will be sent to

phone number. We will need you to confirm this number.

Re: Cannot Activate Public Mobile Service

hTideGnow — Thu, 28 Sep 2023 23:25:13 GMT

HI @Kavin

but did you test the sim card in the phone? can you make outbound calls?

if that is not working, please submit a ticket with CS agent and they will help to finalize the subscription

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Activate Public Mobile Service

Kavin — Thu, 28 Sep 2023 23:27:09 GMT

I restarted my phone, and I'm getting the 6 digit code now to my phone! Sorry for the trouble, I should've done that earlier.

Re: Cannot Activate Public Mobile Service

hTideGnow — Thu, 28 Sep 2023 23:28:51 GMT

HI @Kavin

no worries, nothing better to know you get a working service now

Enjoy 🙂