topic Re: Canada/US 40 Gig 5 G 50 a month in Get Support

Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 22:18:38 GMT

Hi why am I paying the same price for 4 g?I am unable to even view the plan features I have at present in the app or the 5 g plan for the same price?

Re: Canada/US 40 Gig 5 G 50 a month

softech — Thu, 28 Sep 2023 22:21:19 GMT

@aavenger54

PM won't change plan for you even there are cheaper plans now

What you need to do is to check the good plans PM offers now and go to My Acocunt , Change Subscription and select the plan you want and schedule the plan change

here are some good plans available now:

https://www.publicmobile.ca/en/ab/plans#ALL

Re: Canada/US 40 Gig 5 G 50 a month

Chalupa_Batman — Thu, 28 Sep 2023 22:21:31 GMT

If you open your app it will show you your subscription information. You can even log into your account and it will show you your subscription.

You can always change subs but do it at renewal date.

Re: Canada/US 40 Gig 5 G 50 a month

Handy1 — Thu, 28 Sep 2023 22:22:54 GMT

@aavenger54 Change tot hey plan yourself for next renewal and not immediately or you lose money in your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 22:31:16 GMT

I try and it says I already have a plan and it won’t show me any 5 g plans!

Re: Canada/US 40 Gig 5 G 50 a month

Handy1 — Thu, 28 Sep 2023 22:32:18 GMT

@aavenger54 Try in the app instead of website also when on plans page be sure to tap “ALL” option

Re: Canada/US 40 Gig 5 G 50 a month

softech — Thu, 28 Sep 2023 22:35:24 GMT

@aavenger54

make sure you select ALL on top.

or provide us a screenshot of what you see

and worst case, you can message support and ask them to schedule a plan change for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 22:42:12 GMT

I had to message a cs agent! The new plans are not showing in the

app!Also not showing that mine is tbe us/Canada account but I’m using it for several months…

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 22:43:18 GMT

Not showing any 5 g in app even under all !

Re: Canada/US 40 Gig 5 G 50 a month

DennyCrane — Thu, 28 Sep 2023 22:55:51 GMT

Yeah that plan first launched as a 4G plan, but within 2-3 weeks of launch they changed it to a 5G plan. I had mine set to change to the 4G version at my next renewal, but the 5G version came out before that happened so I cancelled the change and did it again with the 5G version.

Re: Canada/US 40 Gig 5 G 50 a month

hTideGnow — Thu, 28 Sep 2023 23:12:22 GMT

@aavenger54 wrote:
Not showing any 5 g in app even under all !

HI @aavenger54

are you checking the plan change using app or browser?

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 23:50:09 GMT

Yes both see it in browser not in app makes me sign into app.

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Thu, 28 Sep 2023 23:52:34 GMT

Messaged cs agent and identified myself..30 mins ago

no reply since

Re: Canada/US 40 Gig 5 G 50 a month

hTideGnow — Thu, 28 Sep 2023 23:54:08 GMT

HI @aavenger54

they will reply, usually they reply within 30 mins to 3 hours. keep checking

Re: Canada/US 40 Gig 5 G 50 a month

RClay — Fri, 29 Sep 2023 06:50:45 GMT

I just order the Can/USA plan as 5G but once I had paid for it, the receipt showed 4G. It's a Telus company, their ethics wouldn't allow bait & switch. Is there a simple explanation?

Re: Canada/US 40 Gig 5 G 50 a month

softech — Fri, 29 Sep 2023 11:57:41 GMT

@RClay

could be just PM not updated the plan details properly. If you have ordered the $50 or $65 Canada-US plan, they are 5G plans. You can message support to have them to confirm you have got the proper plan:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Canada/US 40 Gig 5 G 50 a month

aavenger54 — Tue, 12 Dec 2023 15:46:36 GMT

Still showing 4 g wrong plan ???

Re: Canada/US 40 Gig 5 G 50 a month

DennyCrane — Tue, 12 Dec 2023 15:52:07 GMT

@aavenger54 At launch it was a 4G plan; then a couple weeks they changed the offer to a 5G plan, but that didn't change any existing customers who were on the 4G plan already (you would have had to make that change proactively).

Re: Canada/US 40 Gig 5 G 50 a month

RClay — Tue, 19 Dec 2023 02:22:49 GMT

For the record - once Public read my request to change the plan to Canada-USA 5G for $50 they did so immediately at no charge. I was so happy with the service and the cost, we switched my wife's phone from Virgin, plus I bought a phone and Public service as a Christmas gift for a relative. Go Telus!