topic Re: Cant log in with email address and password in Get Support

Cant log in with email address and password

david001 — Thu, 28 Sep 2023 22:32:53 GMT

Cant log in with email address and password.I am sure the email and password are correct

Re: Cant log in with email address and password

softech — Thu, 28 Sep 2023 22:36:09 GMT

@david001

Please wait an hour first, then try login using Incognito mode

if issues persists, message support and they can help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cant log in with email address and password

Handy1 — Thu, 28 Sep 2023 22:40:21 GMT

@david001 Try clearing web browser cache and cookies try again incognito / private mode or from another device or computer . Also maybe try the app instead . If still no luck get support to help you gain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant log in with email address and password

Arienne — Thu, 28 Sep 2023 23:33:23 GMT

I get this all the time actually. It's only ever been because my web browser automatically puts me in BC but I'm in AB. If you are trying to access in the wrong province it won't work. So if you're in your correct province make sure the public mobile site is in the correct province. But also I've found that if I'm in BC but I signed up in AB I can't access my account until I'm back in AB.

Re: Cant log in with email address and password

hTideGnow — Thu, 28 Sep 2023 23:34:39 GMT

HI @Arienne

so, you meant when you login, your province has to match the plan location you signed up for?

Re: Cant log in with email address and password

Arienne — Thu, 28 Sep 2023 23:57:03 GMT

Yes that is correct.

Re: Cant log in with email address and password

BKNS27 — Fri, 29 Sep 2023 00:26:21 GMT

@Arienne

I found that some free public WiFi will let me login without confirming with the 2FA code with Trusted Device and some public WiFi I login right into my account…strange.