topic Re: iPhone 14 incompatible in Get Support

iPhone 14 incompatible

Carmen-1001 — Thu, 28 Sep 2023 19:33:44 GMT

I purchased and paid for a 45 dollar esim but it says my iPhone 14 is incompatible for some reason. How do I get a refund or an actual sim asap?

Re: iPhone 14 incompatible

computergeek541 — Thu, 28 Sep 2023 19:35:57 GMT

@Carmen-1001 wrote:
@CS_Agent
I purchased and paid for a 45 dollar esim but it says my iPhone 14 is incompatible for some reason. How do I get a refund or an actual sim asap?

Please contact a cusotmer support arrangement to possibly discuss if a physical SIM card could possiby be used instead.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone 14 incompatible

hTideGnow — Thu, 28 Sep 2023 19:35:57 GMT

hi@Carmen-1001

your iPhone 14 is compatible. No refund needed. Please use the QR code on your welcome email to install the esim

Re: iPhone 14 incompatible

softech — Thu, 28 Sep 2023 19:38:10 GMT

@Carmen-1001

All iPhone with eSIM support are compatible here. The error was there because the app esim installation failed. But you can install the eSIM yourself. There is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled
(On iPhone, At Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)
Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: iPhone 14 incompatible

Carmen-1001 — Thu, 28 Sep 2023 20:00:19 GMT

The welcome email only gives me instructions to install via the app and no QR code was provided.

Re: iPhone 14 incompatible

hTideGnow — Thu, 28 Sep 2023 20:01:18 GMT

HI @Carmen-1001

then yes, you will need to submit ticket with agent for help