topic Back button in Get Support

Back button

Tammy8 — Thu, 28 Sep 2023 19:45:12 GMT

I’m trying to activate a phone and hit the wrong button (esim) that my phone cannot do. I ordered a SIM card but the app or website will NOT let me back to change it…what do I do?

Re: Back button

hTideGnow — Thu, 28 Sep 2023 19:02:36 GMT

HI @Tammy8

complete the activation first

then head to Telus or Koodo store and buy a sim card

then come back and submit a ticket with CS agent and ask them to update the account with your sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Back button

dust2dust — Thu, 28 Sep 2023 19:04:24 GMT

Did you choose a plan and pay? When you get the sim then use the app to finish.