Continue my activation

Aneta — Thu, 28 Sep 2023 19:45:39 GMT

I have an account, I purchased a SIM card and plan yesterday, was charged on my visa. I am now ready to finish my activation. however, I am unable to get back into my account. I have tried all the suggestions in the community chat. Clear cache, used another browser and downloaded the app on my phone. I keep going in a circle. Log in page, I log in then they send the code to me via email. I add the code in and it sends me back to the login page over and over. I just want to finish my activation.

Re: Continue my activation

JRod — Thu, 28 Sep 2023 19:03:16 GMT

@Aneta

As you’ve tried the app already I would suggest clearing cache on the browser on your phone and then delete and re-download the app. If that doesn’t work I’d suggest reaching out to customer service.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

EDIT: I forgot but there is a newer resource specifically to assist with new activations. For that click here:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

topic Continue my activation in Get Support

Continue my activation

Re: Continue my activation