topic eSIM not working. in Get Support

eSIM not working.

Dan68 — Thu, 28 Sep 2023 17:18:46 GMT

I purchase an eSIM on my account (I’m leaving for Europe Saturday). Received email confirmation of purchase with the new eSIM ID number and that it was activated. When I try to text now all texts fail to deliver and it get a message that my eSIM is not activated. What now?

Re: eSIM not working.

softech — Thu, 28 Sep 2023 17:20:07 GMT

@Dan68

voice call working or not? and you sure eSIM installed on the device?

first, reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled
(On iPhone, At Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM not working.

hTideGnow — Thu, 28 Sep 2023 17:20:35 GMT

HI @Dan68

click Reset All Networks and try again

Re: eSIM not working.

Handy1 — Thu, 28 Sep 2023 17:24:38 GMT

@Dan68 Try resetting network settings see if the helps if not you will need to get support to help fix . Also note PM will not work Europe just Canada and the US with roaming add on or a CAN /US plan . You will want to pick up a local pre paid SIM card in Europe for your time away . And enjoy your trip

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437