topic Re: Try to contact customer service agent in Get Support

Try to contact customer service agent

cheungthegreat — Thu, 28 Sep 2023 16:14:02 GMT

Regarding stopping credit payment and getting my refund

Re: Try to contact customer service agent

Handy1 — Thu, 28 Sep 2023 16:15:40 GMT

@cheungthegreat .you can use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Try to contact customer service agent

JRod — Thu, 28 Sep 2023 16:17:56 GMT

@cheungthegreat

In order to turn off the subscription, go to your payments tab on your account, manage subscription, and then turn off the subscription/autopay. You can also do this via 611 if you know your account pin.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

When you chat to customer service you can also request they remove the credit card on file if you wish.

Re: Try to contact customer service agent

hTideGnow — Thu, 28 Sep 2023 16:21:45 GMT

HI @cheungthegreat

PM is prepaid and do not provide refund. So, for the charge for this current cycle, you cannot request refund for that

But you can still stop future payment, just login My Account, Payment, Manage Subscription and disable "Subscribed"