topic Re: Over charge in Get Support

Over charge

Donteb — Thu, 28 Sep 2023 19:52:40 GMT

My son Bill was payed on the 8th September now I got a charge on the 27th of $45

Re: Over charge

DennyCrane — Thu, 28 Sep 2023 14:39:02 GMT

Sounds like he chose to change plans immediately, rather than waiting for next renewal date.

Re: Over charge

JRod — Thu, 28 Sep 2023 14:40:47 GMT

@Donteb

Is there any chance you made he made plan changes to the account recently?
Does this charge also show up on the payments page of the account?

Please click this link below if you wish to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Over charge

mojorising — Thu, 28 Sep 2023 14:41:47 GMT

To contact a CS Agent directly, use the link below to see if they can help out with this. If he changed a plan now instead of selecting next renewal date, they might not be able to refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charge

softech — Thu, 28 Sep 2023 14:47:08 GMT

@Donteb

can you login My Account again using Incognito mode and check the Payment history page, https://myaccount.publicmobile.ca/en/account/payment/payment-history , what is it showing for the charges on Sept 8th and 27th?

Re: Over charge

Meow — Thu, 28 Sep 2023 15:01:52 GMT

What plan your son had before and what plan he has NOW?

Only way to get charged twice within one billing period is if you change plan NOW.

Re: Over charge

hTideGnow — Thu, 28 Sep 2023 15:09:59 GMT

HI @Donteb

what was the old charge? the $45 is a new charge that never happen before? It looks like your son has made a change plan on 27th. Check with your son first