topic Account in Get Support

Account

Subarlou57 — Thu, 28 Sep 2023 03:13:24 GMT

I was charged for 2 plans in August. I need a refund

Re: Account

Handy1 — Thu, 28 Sep 2023 01:43:58 GMT

@Subarlou57 Did you change plans by any chance and do it immediately and not in renewal if so that could be the reason . Also check that one charge isn’t just pending if so it should fall off but if both charges are posted then please submit ticket with support for credit /refund

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Girlypop — Thu, 28 Sep 2023 01:45:13 GMT

send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

softech — Thu, 28 Sep 2023 01:45:33 GMT

@Subarlou57

did you make any plan change request in August? if you did, did you use "Change Now" option? if you used that, PM will charge you new plan immediately and no partial reufnd with the unused days on the old plan

Or did PM charged you on August 1st as well as August 31st, if that is the case, it is normal as PM is running on 30 days cycle and not monthly

If PM really charged you twice and it didn't make sense, open ticket with PM support, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account

NDesai — Thu, 28 Sep 2023 01:47:19 GMT

@Subarlou57 What are the dates and amount? As mentioned above, if you did a plan change immediately, you get charged for the new plan right away.

Re: Account

DDM69 — Thu, 28 Sep 2023 11:53:57 GMT

Post a screenshot. You haven't provided enough details.

Re: Account

Subarlou57 — Thu, 05 Oct 2023 13:56:16 GMT

Public sold me plan that does not work on my phone. I want a refund. Or a months credit.