topic Re: VoLTE in Get Support

VoLTE

BS09 — Thu, 28 Sep 2023 00:58:17 GMT

Is there something you have to do to set your account up for VoLTE?

Re: VoLTE

Girlypop — Thu, 28 Sep 2023 01:01:43 GMT

Test this yourself set phone to LTE and make a phone call does it stay on LTE or drop to 3G if it drops to 3G voLTE is not set up on your account.

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:04:25 GMT

Hi... I have a US Roaming Talk Txt Data package. Cannot make / receive calls .

Re: VoLTE

Girlypop — Thu, 28 Sep 2023 01:07:41 GMT

Are you in the US now ? If so make sure you’re connected to T-mobile or AT&T .reboot phone.

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:11:56 GMT

Yes ... in US. T Mobile shows as my SIM Manager... and I have rebooted multiple times. Oddly, I was able to make 1 call last evening but nothing since.

Re: VoLTE

Girlypop — Thu, 28 Sep 2023 01:14:47 GMT

@BS09

send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:16:31 GMT

@BS09 All accounts now have VoLTE, but your phone also needs to be in the approved VoLTE list. What phone are you using?

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:18:14 GMT

Galaxy A22 5g

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:19:25 GMT

ty for your help! will do...

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:26:12 GMT

@BS09 I'm not sure if this list is up to date, but I don't see that device on the approved VoLTE list unfortunately.

https://publicmobile.ca/en/bc/get-help/articles/volte

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:28:58 GMT

ugh... odd though that I was able to make one call that connected last evening and today nada... wonder why??? ty for you thoughts and help

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:30:26 GMT

@BS09 Try forcing your phone into 2G if that's an option.

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:32:32 GMT

not sure how to force into 2G...

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:36:57 GMT

@BS09 Every phone will be different, and some won't have the option. On my Pixel it's under sim card settings under its own radio button. Some it could be under Preferred Network Type. Also note that even if you have this option, there may or may not be 2G coverage where you are. If there is coverage and if your phone has the option though, you should be able to make calls that way.

Edit: Sorry, my screenshot keeps getting cut off for some reason.

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:39:07 GMT

changed my Mobile Network from 5H/LTE/3G/2G to 2G only (if that us what you mean) but still cannot make a call.

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:41:03 GMT

@BS09 Does it show you're connected with signal? If so, then I'm not sure. It's more of an unofficial workaround to no VoLTE.

Re: VoLTE

BS09 — Thu, 28 Sep 2023 01:46:59 GMT

I have a VoLTE button and when it is on (and it is) the LTE option is supposed to be automatically used... but LTE does not actually show on screen anywhere.

Re: VoLTE

DennyCrane — Thu, 28 Sep 2023 01:50:04 GMT

@BS09 To test if you have it make sure your connected to either 4G/LTE or 5G. Turn wifi off, make a call, and see if the call stays connected to 4G/LTE or 5G, or whether it drops to 3G. If it drops you don't have VoLTE. Obviously you'll have to do this at home if you're not able to make a test call in the US.

Re: VoLTE

softech — Thu, 28 Sep 2023 01:53:13 GMT

@BS09 wrote:
changed my Mobile Network from 5H/LTE/3G/2G to 2G only (if that us what you mean) but still cannot make a call.

@BS09 are you connected to T-Mobile now? The 2G only trick only works with T-Mobile connected

If you are connected to AT&T, you have to leave it on LTE and try VoLTE

if nothing works, use VoIP app TextNow to make calls as a workaround for now. And you can try again with VoLTE on T-Mobile or AT&T or 2G only on T-Mobile at a different area later

Re: VoLTE

dust2dust — Thu, 28 Sep 2023 01:59:45 GMT

So your phone is showing the volte option but it won't do calls? That's what I thought. Another way to verify is if your menu system is like my Samsung then go to settings, about phone, status information, sim card status and look for any mention of IMS and whether it's registered. If no mention then you likely don't have volte. On that same screen look at the mobile voice network type and likely see LTE. If you were in fact able to make a call then that might change to UMTS or GSM and if so that is also no volte. If it had stayed on LTE then you might have volte.

But at the end of the day with 2G GSM, coverage is much less than LTE coverage.