topic Help remove the add-on in Get Support

Help remove the add-on

Amar11 — Wed, 27 Sep 2023 21:25:55 GMT

Hi, I'm new to the service and purchased an add-on for international minutes. I don't see an option to remove or cancel the add-on. Kindly help! I'd like to remove the add-on and I haven't used any of it yet.

@CS_Agent

Re: Help remove the add-on

softech — Wed, 27 Sep 2023 21:29:36 GMT

@Amar11 PM is a prepaid provider and usually do not provide refund. But PM supports are understanding and might be willing to help to reverse the transaction and put the fund back in My Account as a credit

please message support here and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Help remove the add-on

computergeek541 — Wed, 27 Sep 2023 23:23:52 GMT

repeating others hours later

Re: Help remove the add-on

Amar11 — Thu, 28 Sep 2023 03:31:57 GMT

Thank you. I have messaged support.