topic Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi in Get Support

@CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

Christian002 — Wed, 27 Sep 2023 16:59:53 GMT

I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Handy1 — Wed, 27 Sep 2023 17:01:51 GMT

@Christian002 This is a forum full of customers like you . Is this charge just pending by any chance ? Is so it should fall off . If you need support you have to private message them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Yummy — Wed, 27 Sep 2023 17:01:55 GMT

What do you mean - by mistake? Charge could be pending. Are you PM customer?

If you still have issue with your payment create a ticket or send a direct note to agent.

PM agents do not reply on requests posted in Community.

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Christian002 — Wed, 27 Sep 2023 18:43:45 GMT

I tried creating a ticket but am getting an error message each time. I have 2 accounts, for numbers: (###) ###-#### and (###) ###-#### (my 2 sons). I got charged for both accounts this month but also got charged a 3rd time for $34.50. Should I call my MC?

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

computergeek541 — Wed, 27 Sep 2023 17:08:32 GMT

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Christian002 — Wed, 27 Sep 2023 17:11:08 GMT

Ok, thanks, i just sent a message to CS_Agents. I wish there was a number i could call.

Thanks!

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Handy1 — Wed, 27 Sep 2023 17:13:15 GMT

@Christian002 No sorry no live support they should reply with in the hour just keep an eye on your community in box for their response or you can use this link to the community in box also

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

BKNS27 — Wed, 27 Sep 2023 17:56:45 GMT

@Christian002

Contact a CS_Agent to investigate your overcharge.

Also, check with your sons if they replied the text with YES because their data has run out.

If you replied to the text…this could be the reason for the extra charge.

To stop future charges when your sons get the text again. Reply to the text with STOP.

A CS_Agent can be reach by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, DON’T reverse charge on your CC or you will be Blacklisted and will need to pay their monthly bills with vouchers for one year before you can be back on AutoPay.

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Christian002 — Wed, 27 Sep 2023 18:00:46 GMT

Thanks for your help!!

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

LitlLdy — Wed, 27 Sep 2023 18:29:44 GMT

@Christian002 , for your own privacy & security please remove the phone numbers from your message. This is an open/public forum so it is advised not to post any private information here!

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

Christian002 — Wed, 27 Sep 2023 18:35:31 GMT

How do a do that, can i edit an old post?

Re: @CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobi

hTideGnow — Wed, 27 Sep 2023 18:46:52 GMT

@Christian002 wrote:
How do a do that, can i edit an old post?

HI @Christian002

you can go back to the post, click the down arrow on the top right and Edit Reply and then you can remove it

update: An Oracle has removed both numbers for you already