topic Re: Cancel Service in Get Support

Cancel Service

KHWakelin — Wed, 27 Sep 2023 17:38:02 GMT

I cancelled my service on August 23 and am still getting charged. Was advised all I need to do was to unsubscribe. However, I am still getting charged and my phone is active. Please advise on how I can get this phone number and service deactivated.

Re: Cancel Service

JRod — Wed, 27 Sep 2023 17:46:10 GMT

@KHWakelin

To close the account go to subscription and add-on’s, manage subscription, and then turn off auto pay. This can also be done with 611 if you know your account pin.

Once a payment isn’t made the account will automatically close in 90 Days.

You can also message support to remove the credit card that is attached to the account. They might also be able to close the account for you right away if you ask.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you wish to keep the number and port your number elsewhere that will also close your account automatically once the port is completed. Just know that the PM account must be active in order for you to port the number.

Re: Cancel Service

Handy1 — Wed, 27 Sep 2023 17:47:37 GMT

@KHWakelin How did you cancel did you port number out or turn off auto subscribe? Or ask support to remove the credit card info on file right away

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Service

BKNS27 — Wed, 27 Sep 2023 17:50:22 GMT

@KHWakelin

If you login to your account and go to the Payment section and disable Subscribe. It should stop all payment and it will be cancelled after 90 days.

If you disable Subscribe and still being charged. Contact a CS_Agent by private messaging for a refund at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you cancel your subscription right away by porting your number to another carrier but your account must be activate to port out.

Re: Cancel Service

Yummy — Wed, 27 Sep 2023 21:24:00 GMT

HOW did you 'cancel' your service?

The only way to cancel it is to not to pay the bill. Remove autopay and after 90 days of no pay your account will be closed, number lost. OR declare phone lost/stolen and service will be suspended immediately and then again 90 days rule will apply.