topic Re: Unlock Phone in Get Support

Unlock Phone

jessjia — Tue, 04 Jan 2022 20:28:45 GMT

I thought my phone was already unlocked, but I’ve inserted an international SIM card in and it won’t work. Can you please confirm if my phone is unlocked, and if not, unlock it as soon as possible? I’m going travelling today.

The phone model is an IPhone 7.

Model number: MN922VC/A

IMEI: 353845*********

Thanks!!

Re: Unlock Phone

matbasm — Thu, 08 Feb 2018 17:11:58 GMT

Hi @jessjia. Public mobile does not sell phones. If your phone is locked to a particular providor, you would need to get in touch with that providor to have it unlocked. Do you know who the phone is locked to?

Re: Unlock Phone

closng — Thu, 08 Feb 2018 17:24:56 GMT

Hi @jessjia,

It appears that your phone was working fine with Public Mobile, that means it would have been locked to either Koodo or Telus. Assuming that is the case, the Moderators will be able to help you unlock your phone.

To unlock your phone, send a private message to the Moderators with the following information:

• Account number

• Account name

• Phone number

• Pin

• E-mail

• Phone model

• IMEI number (dial *#06# on your phone)

This is the link to send a message to the Moderators:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unlock Phone

Luddite — Thu, 08 Feb 2018 17:32:29 GMT

@jessjia More info here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237

Re: Unlock Phone

Acekiller — Thu, 08 Feb 2018 17:48:43 GMT

slightly unrelated, i heard that for iphones you need to restore your phone for the unlock?