topic Re: I need at to true expert in Get Support

I need at to true expert

myhandyman1 — Wed, 27 Sep 2023 04:32:27 GMT

I am 4+ year customer and I need a number of things done. I also need them done right the first time. I'm taking about new account, moving numbers and importing a number Who could please help me ?

Re: I need at to true expert

BKNS27 — Wed, 27 Sep 2023 05:12:28 GMT

@myhandyman1

Can you be more specific?

Need a new number for the existing account?

Porting the existing number to a new carrier?

Re: I need at to true expert

DennyCrane — Wed, 27 Sep 2023 05:40:08 GMT

@myhandyman1 In this community are customers, just like you. We can help with general information, but if you need specific account level support you would need to send a private message to @CS_Agent.

Can you clarify your ask though? A new account should be straightforward, and must be done yourself via self serve. What do you mean by moving numbers? Between Public Mobile lines? That isn't possible/feasible. By "importing a number" do you mean porting a number in from another carrier? Again, that would need to be done via self-serve.

Public Mobile is a no-frills/low cost cellular provider whose operating model is self-serve/community support. For transactions that cannot be handled via self serve there is the private message option I noted above. Your questions are a bit vague, but from what I gather it seems like most can be solved via the self serve channels.

Re: I need at to true expert

softech — Wed, 27 Sep 2023 11:09:40 GMT

@myhandyman1

for new account activation with number porting, first confirm your number is eligible to port into PM, confirm your number is eligible to port into PM (it is a Koodo site because both Koodo and PM use the same Telus system):

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Then, make sure your old provider account is still active. Login to your old provider account and make note of the account number

Next, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free 7 to 10 days Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you have the sim card, activate your account by using the PM app (preferred way), Please note you can start from the site but you will still need to download the app to complete the activation after the payment step.. Create a new account and pick a plan and click Subscribe.

After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone. Your old provider will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: I need at to true expert

myhandyman1 — Wed, 27 Sep 2023 14:05:37 GMT

Hello Danny are you available now these reports were not showing up last night

Re: I need at to true expert

myhandyman1 — Wed, 27 Sep 2023 14:19:04 GMT

Hello are you available now?

Re: I need at to true expert

DennyCrane — Wed, 27 Sep 2023 14:34:45 GMT

@myhandyman1 I am just a customer like you. Do you have a question?

Re: I need at to true expert

softech — Wed, 27 Sep 2023 14:36:53 GMT

@myhandyman1 wrote:
Hello are you available now?

@myhandyman1

I am available now, but I am just a customer like you 🙂

i have posted the steps to activate with poring in phone number at the same time. Let us know what other question you have and your fellow customers like me will try to help you

But if you want ot engage support, please open ticket using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I need at to true expert

myhandyman1 — Wed, 27 Sep 2023 14:40:32 GMT

Thank you not a great way communicate. But the info helps

Re: I need at to true expert

DennyCrane — Wed, 27 Sep 2023 14:43:01 GMT

@myhandyman1 This model certainly isn't for everyone, but if you're willing to deal with no call centre phone support, the value is very good here. If you're looking for more 1:1 support, Public Mobile may not be the best choice for you.