topic Re: Wrong Billing cycle during activation in Get Support

Wrong Billing cycle during activation

MLUQMAN — Wed, 27 Sep 2023 11:38:52 GMT

I activated my service with PM. I purchased the 3 month in advance plan. My credit card was charged on September 11th 2023. The bill cycle on my profile says June 23 to September 26. This is wrong. Now I have no service and they want to pay again. Help please.

Re: Wrong Billing cycle during activation

Handy1 — Wed, 27 Sep 2023 11:49:51 GMT

@MLUQMAN submit ticket to support to investigate . Something not right with that

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong Billing cycle during activation

esjliv — Wed, 27 Sep 2023 11:54:16 GMT

@MLUQMAN - you just activated on September 11th, is that what you mean? And on a 90 day plan? September 11th to now is not even 30 days...had you had an issue with payment on your card or did any chargebacks perhaps?

Try logging in through a tab in incognito/private mode and see what your account says.

Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say?

Re: Wrong Billing cycle during activation

softech — Wed, 27 Sep 2023 12:39:48 GMT

@MLUQMAN

your family has multiple account with PM? Maybe a browser cache problem and browser is mixed up with other accounts? Please try to login using a browser with Incognito mode and check agian. Chekc the Payment history page and check if it shows the payment on Sept 11th and we'll and confirm if there are other payment before that (it shouldn't if it is a new activtion) , maybe post us a screenshot and we can help further

https://myaccount.publicmobile.ca/en/account/payment/payment-history