topic Re: 5G in Get Support

5G

Allgone — Wed, 27 Sep 2023 03:58:46 GMT

subscription display on 5 g phone S20 5g showing LTE service

Re: 5G

HALIMACS — Wed, 27 Sep 2023 00:40:50 GMT

@Allgone

Can you enter your device's network connections and manually select 5G?

Re: 5G

NDesai — Wed, 27 Sep 2023 03:51:01 GMT

@Allgone Usually, phones are set to automatic network selection. If you are not in a 5G area, your phone might connect to the LTE network by default. Review the network coverage map and see if your phone connects to 5G when you're in 5G coverage area.

Re: 5G

computergeek541 — Wed, 27 Sep 2023 04:00:20 GMT

@Allgone wrote:
subscription display on 5 g phone S20 5g showing LTE service

While this model is a 5G device, the Canadian verision of this model cannot connect to the 5G netowrk if a Public Mobile SIM card is being used. This is because of the way the device software has been programmed.

Re: 5G

softech — Wed, 27 Sep 2023 11:25:20 GMT

@Allgone

some members shared different tricks to get 5G working on it, but use at own risk:

An easier workarund is to download app NetMonitor as advised by another member

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-service-on-5G-plan-and-5G-phone/m-

A more intense "surgery" would be to update the firmware :

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/m-p/1046009/highlight/true#M730500

Re: 5G

will13am — Wed, 27 Sep 2023 12:20:47 GMT

The particular phone that OP is referring to loses the 5G option in the preferred network setting when there's a Public Mobile SIM card in the phone.