topic Re: Overpaid in Get Support

Overpaid

wiesia — Wed, 27 Sep 2023 02:13:43 GMT

I was charged extra money for my mobility phone.

Re: Overpaid

dust2dust — Wed, 27 Sep 2023 02:15:42 GMT

Did you do an immediate plan change?
Did you reply to a plan offer?
Did you reply to a data add-on offer?
Do you see the extra amount in your balance?
Does the extra charge still say pending on the credit card account?

Re: Overpaid

softech — Wed, 27 Sep 2023 02:17:07 GMT

@wiesia

how much overpaid? Please remember PM will add tax on top of regular plan renewal amount on your credit card. For example, a $25 plan will be charged $25 +tax on the credit card

you can confirm the charges at Payment history on My Account:

https://myaccount.publicmobile.ca/en/account/payment/payment-history

If you still have doubt, you can open ticket with PM support and have them to further investigate.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overpaid

Chalupa_Batman — Wed, 27 Sep 2023 02:18:16 GMT

Hi @wiesia

What @dust2dust said. 🙂 We are customers just like you. We need more information to help you figure this out.

Re: Overpaid

dust2dust — Wed, 27 Sep 2023 02:27:21 GMT

I see over and over again here people going to support and getting poor to useless answers or that they can't do anything. Maybe answer some of the questions and ideas and we might be able to figure it out. Rather than asking support and getting useless support.

Re: Overpaid

BKNS27 — Wed, 27 Sep 2023 05:24:58 GMT

@dust2dust

Are you saying operator error? 😂