topic Re: Unsubscribing issues in Get Support

Unsubscribing issues

Kodav — Tue, 26 Sep 2023 20:01:04 GMT

I bought a phone with Telus back in June and within that period public mobile must have made my payments automatic. I haven’t been using public since and has charged me for every month how do I get a refund?

Re: Unsubscribing issues

hTideGnow — Tue, 26 Sep 2023 19:03:33 GMT

Hi @Kodav

you are responsible for you own account and you need to disable Autopay yourself

can you login My Account now, Payment , Manage subscription and disable Subscribed

honest, PM is prepaid and won't refund because you didn't disable it , but you can try your luck, submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribing issues

Kodav — Tue, 26 Sep 2023 19:13:34 GMT

I unsubscribed last month and again they took a payment out

Re: Unsubscribing issues

DDM69 — Tue, 26 Sep 2023 22:57:52 GMT

Public doesn’t make your payments automatic. You set up your own account and manage it. You need to unsubscribe yourself properly or you will continue to be charged.
They don’t offer refunds for this as it is your responsibility.