topic ESIM plan to physical SIM plan in Get Support

ESIM plan to physical SIM plan

JOALIN — Tue, 26 Sep 2023 23:59:34 GMT

I've made the payment for the $0/15-days plan with eSIM. However, my phone is not eSIM compatible, so I have already purchased a physical SIM card. What can I do next? PM has asked me to contact a customer support agent to request a refund for my purchase. How can I go about getting that refund?@CS_Agent

Re: ESIM plan to physical SIM plan

HALIMACS — Tue, 26 Sep 2023 22:55:19 GMT

@JOALIN

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: ESIM plan to physical SIM plan

Meow — Tue, 26 Sep 2023 23:21:51 GMT

Create a ticket through chatbot or contact agent directly and politely ask for refund.

Re: ESIM plan to physical SIM plan

ALEXMOGOLISAND — Thu, 28 Sep 2023 17:35:41 GMT

Here are some steps for your consideration:

1. Send a private message to Customer Support Agent.
2. In your case, since you haven't activated your account, there will be no autopayment. For the 15-day free plan, you won't need a refund.
3. Use another email account to activate your new physical SIM.

Regards