topic Re: Call is disconnecting after I pick up in Get Support

Call is disconnecting after I pick up

honestgourd2 — Tue, 26 Sep 2023 22:22:49 GMT

Hi, I’m trying to get a friends new subscription to public to work. They just signed up. So far they can only receive and send texts. Phone and pictures don’t work. I can call them and it rings but then makes two beeps and disconnects. They can call me and it rings but same thing it beeps twice then drops the call. Does anyone have experience with this issue? We’ve tried restarting the device and swapping the sim between phones to no avail.

Re: Call is disconnecting after I pick up

Handy1 — Tue, 26 Sep 2023 22:25:50 GMT

@honestgourd2 Try resetting the network settings

Re: Call is disconnecting after I pick up

Chalupa_Batman — Tue, 26 Sep 2023 22:26:36 GMT

Did you just port over the number? If so it doesn't sound like the port was complete. I can send you the porting team number if that's the issue.

Re: Call is disconnecting after I pick up

HALIMACS — Tue, 26 Sep 2023 22:28:44 GMT

@honestgourd2

were they porting (moving) their number from another mobile service provider?

Did they respond “Yes” to the port authorization text they would have received from the prior mobile service provider, which they would’ve had to with the other provider, Sim card in their device?

If not, call the number which I understand was provided to you by @Chalupa_Batman above.

Re: Call is disconnecting after I pick up

honestgourd2 — Tue, 26 Sep 2023 22:28:45 GMT

Hi thanks so much for the response! we’ve not ported the number yet. Just followed the normal activation process for regular sim.

Re: Call is disconnecting after I pick up

softech — Tue, 26 Sep 2023 22:31:02 GMT

@honestgourd2 what phone your friend has?

Try clicking Reset all networks, try using 3G only for preferred Neteork mode

but I have feeling he needs to open ticket with support to re-provision his account, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Call is disconnecting after I pick up

Chalupa_Batman — Tue, 26 Sep 2023 22:42:40 GMT

Ok. So are you sure you finished off the process of starting an account? Does he have a phone number yet with PM?

@HALIMACS I haven't sent the Porting number yet because I wanted to make sure first it wasn't a porting issue. We here tend to send the number pretty fast without knowing for sure if it's a porting issue or not. 🙂

Re: Call is disconnecting after I pick up

HALIMACS — Tue, 26 Sep 2023 22:53:20 GMT

Agree @Chalupa_Batman

Still doesn't hurt for the OP to have it. Even though it isn't 'supposed to be' posted here, it's a legitimate number for THAT EXACT purpose.

I've called it some time ago and even the representatives on the other end find it 'odd' the number isn't posted.

A simple google search by anyone can find it by simply googling:

"What is the phone number for Koodo porting Department?" [ @honestgourd2 , don't get caught up on why Koodo - they use the same porting assistance group as they're all under TELUS]