topic Re: Altering Plan Contents in Get Support

Altering Plan Contents

marilyn-troup — Tue, 04 Jan 2022 20:28:38 GMT

Hi Everyone,

I signed up with Public Mobile a couple of days ago and when building my plan forgot to enable texting.

I went to my self serve site to add it and to my surprise it actually dropped the price thanks to feature bundling.

Unfortunately, it wants to pay for a whole new three-month pass, just about 3 days into the current one. After completing my number port yesterday and resetting the network settings the phone is repeated informing me that my plan does not include texting.

Can someone help me modify my plan?

Re: Altering Plan Contents

closng — Wed, 07 Feb 2018 20:27:18 GMT

Hi @marilyn-troup,

Welcome to Public Mobile!

You can send a message to the Moderators with the below link, be sure to include a detailed description of your issue, account number, phone number, e-mail and pin and they should be able to help you make that change on their end:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Altering Plan Contents

mtfolks — Wed, 07 Feb 2018 21:51:46 GMT

I made the same mistake when I signed up one of my numbers. A quick DM to the mods had it fixed in a jiffy. Follow the instructions above and you’ll be set in no time.

Re: Altering Plan Contents

marilyn-troup — Thu, 08 Feb 2018 02:25:03 GMT

Thanks a bunch! I've contacted the moderators as you suggested.