topic Re: Trying to cancel in Get Support

Trying to cancel

Madisonsphone — Tue, 26 Sep 2023 19:22:23 GMT

Im trying to cancel a number we no longer use. It was my daughters and she cannot remember the email connected to the number. Im getting very frustrated with public mobile as there is no contact info or help to get it figured out. They continue to take the payment out

Re: Trying to cancel

softech — Tue, 26 Sep 2023 19:25:36 GMT

@Madisonsphone

if you know the 4 digits account pin, you can dial *611 and disable Autopay.

if not, please message support and ask them to help to remove the credit card from the account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Trying to cancel

JRod — Tue, 26 Sep 2023 19:30:56 GMT

@Madisonsphone

To close the account go to subscription and add-on’s, manage subscription, and then turn off auto pay. This can also be done with 611 if you know your account pin.

Once a payment isn’t made the account will automatically close in 90 Days.

You can also message support to remove the credit card that is attached to the account. They might also be able to close the account for you right away if you ask.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you wish to keep the number and port your number elsewhere that will also close your account automatically once the port is completed. Just know that the PM account must be active in order for you to port the number.

Re: Trying to cancel

Madisonsphone — Tue, 26 Sep 2023 19:43:38 GMT

@JRod. I cannot get into the account as I dont have the email password or pin. It was a old email my daughter used and cannot remember any of the info.

Re: Trying to cancel

JRod — Tue, 26 Sep 2023 19:58:24 GMT

@Madisonsphone

Sorry I must have misread! Regardless, I have provided you with the link to send a message to a customer service agent in that post. Send them a message, explain the situation, give them all the info you can to prove that account is yours and I’m sure they can help you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Trying to cancel

BKNS27 — Tue, 26 Sep 2023 21:35:53 GMT

@Madisonsphone

It is not PM fault that you can’t remember the email or password. This is to prevent illegal SIM swapping.

Just private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437