topic Re: Update, payment information, not working in Get Support

Update, payment information, not working

Manofmyths — Tue, 26 Sep 2023 21:23:02 GMT

I cannot update my credit card information nor can I get help from a human being unless there’s a solution out there I will have to cancel two accounts with public mobile every link that is provided to me and that was an error

Re: Update, payment information, not working

Handy1 — Tue, 26 Sep 2023 21:25:07 GMT

@Manofmyths Try again in incognito private mode or from another device or try the app instead

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

if you still having issues vet support to help you update it also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update, payment information, not working

BKNS27 — Tue, 26 Sep 2023 21:26:41 GMT

@Manofmyths

PM is an online service so you can communicate with a CS_Agent by pm.

Clear the cache and go incognito on your browser before login to your account.

Or you can private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update, payment information, not working

Manofmyths — Wed, 27 Sep 2023 20:24:49 GMT

Didn’t work. I’m hanks for trying.

Re: Update, payment information, not working

Handy1 — Wed, 27 Sep 2023 20:27:04 GMT

@Manofmyths Use this link to message support

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437