topic eSIM to Sim switch in Get Support

eSIM to Sim switch

Mohsen1981 — Tue, 26 Sep 2023 17:29:55 GMT

I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to connect my physical Sim to my account, but how to do this. Any support or help is really appreciated.

Re: eSIM to Sim switch

DennyCrane — Tue, 26 Sep 2023 17:33:21 GMT

You can purchase a physical sim and do the switch by logging into your account. Click here to find a local retailer who sells PM sims:

https://www.publicmobile.ca/en/on/pick-up-SIM

Or order from Amazon for half the price:

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/cOdTivY

Re: eSIM to Sim switch

hTideGnow — Tue, 26 Sep 2023 17:33:58 GMT

HI @Mohsen1981

just buy a sim from Telus/Koodo store, login My Account (use email to receive 2FA) and update sim number in Profile page.

or you can submit ticket with CS agent for help with that:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM to Sim switch

Meow — Tue, 26 Sep 2023 17:56:40 GMT

If you need physical SIM, you will have to purchase one and then do SIM swap through your PM account.

At the same time you can ask agent if they could credit your account or you will be paying twice for SIM.