topic Re: Password reset in Get Support

Password reset

Gmobile86 — Tue, 04 Jan 2022 20:28:34 GMT

Hi,

I need a moderators help.

I am locked out of my account after getting my security question wrong. I just need a moderator or someone to send me an email so I can reset my password.

I need to change my credit card information for my autopay.

Next payment is due soon and currently coming out of an account that is now closed.

Please advise asap.

Thank you so much.

Re: Password reset

mtfolks — Wed, 07 Feb 2018 18:42:57 GMT

Shoot the mods a DM with your details and they can fix that for you. How to do so can be found in the attached link:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Password reset

Luddite — Wed, 07 Feb 2018 19:58:38 GMT

@Gmobile86 In a pinch, get vouchers and add them to your account before the renewal date. You will still get the autopay credit.

There have been some reports of difficulty changing info on a current credit card, so suggest you first delete the card then add it as "new".