topic Re: I can't renew my plan because to access my online banking I need a PIN sent by SMS in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061434#M741705 <P>Thanks, I submitted a ticket in PM. Thanks for the fast response.</P> Tue, 26 Sep 2023 16:25:15 GMT mattypants1 2023-09-26T16:25:15Z I can't renew my plan because to access my online banking I need a PIN sent by SMS https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061429#M741701 <P>I tried to resolve this online, bu the chat has no humans, and the link to submit a ticket is a 404 error in all my browsers.</P> Tue, 26 Sep 2023 16:19:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061429#M741701 mattypants1 2023-09-26T16:19:28Z Re: I can't renew my plan because to access my online banking I need a PIN sent by SMS https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061431#M741702 <P>Go to Telus store to buy a voucher. Then call 611 to load the fund to renew.</P> Tue, 26 Sep 2023 16:21:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061431#M741702 xmx 2023-09-26T16:21:01Z Re: I can't renew my plan because to access my online banking I need a PIN sent by SMS https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061432#M741703 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/330120">@mattypants1</a>&nbsp;</P><P>you have no service on your phone and cannot receive bank 2FA?</P><P>to open ticket wtih PM, please message</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 26 Sep 2023 16:21:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061432#M741703 hTideGnow 2023-09-26T16:21:23Z Re: I can't renew my plan because to access my online banking I need a PIN sent by SMS https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061434#M741705 <P>Thanks, I submitted a ticket in PM. Thanks for the fast response.</P> Tue, 26 Sep 2023 16:25:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-renew-my-plan-because-to-access-my-online-banking-I-need/m-p/1061434#M741705 mattypants1 2023-09-26T16:25:15Z