topic Re: Service not working in Get Support

Service not working

Mathie — Fri, 29 Sep 2023 14:10:17 GMT

@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your network or my sim card ? Thanks

Re: Service not working

softech — Tue, 26 Sep 2023 15:01:35 GMT

@Mathie any chance is a payment issue?

try calling *611 (or 1.855.4PUBLIC from another phone) and confirm what is the account status. If suspended, make a payment to resume

if active but phone is not working, open ticket with support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service not working

Mathie — Tue, 26 Sep 2023 15:07:47 GMT

Probably a payment issue (I have a new credit card), however I cant connect to my account. Is always says "

OOPS!

This page is down or unavailable for maintenance. Click below to return to Login Page."

I tried on my mobile device, laptop, and incognito mode.

Re: Service not working

softech — Tue, 26 Sep 2023 15:16:04 GMT

@Mathie yes , the My Account site is currently down:

https://productioncommunity.publicmobile.ca/t5/Announcements/My-Account-Experiencing-Issues-Service-Not-Impacted/td-p/1061348

But you can try using PM app to login and pay

or using *611 if you know the 4 digits account PIN

or buy voucher from SDM/Pharmprix/Shell/711 and rhen load the voucher using *611

Re: Service not working

softech — Tue, 26 Sep 2023 17:12:53 GMT

@Mathie

site is now up, you can try logging in now