topic Re: Account page down? in Get Support

Account page down?

Chn — Tue, 26 Sep 2023 15:05:09 GMT

When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance?

Re: Account page down?

hTideGnow — Tue, 26 Sep 2023 15:05:53 GMT

HI @Chn

yes, it is at the moment

try using the app and some confirmed it works

you can also try using *611

Re: Account page down?

hairbag1 — Tue, 26 Sep 2023 15:09:56 GMT

@Chn

https://productioncommunity.publicmobile.ca/t5/Announcements/My-Account-Experiencing-Issues-Service-Not-Impacted/td-p/1061348

Re: Account page down?

LitlLdy — Tue, 26 Sep 2023 15:16:52 GMT

@Chn wrote:
When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance?

Yes, theres an announcement posted this morning. ‘My Account Experiencing Issues: Service Not Impacted’ Keep an eye on it for updates on when it is finished.

Re: Account page down?

Syn — Thu, 28 Sep 2023 06:35:27 GMT

I have been going through the same issue for weeks now...

Re: Account page down?

computergeek541 — Thu, 28 Sep 2023 06:47:27 GMT

@Syn wrote:
I have been going through the same issue for weeks now...

The Self Serve system is often down in the middle of the night, but it has certainly been functional most of the time during the last few weeks. If you haven't already tried, I would suggest either running your web browser in incognito mode or if you're using the app, try force closing it before re-opening it and logging in.

Re: Account page down?

AshMc — Mon, 20 Nov 2023 06:32:34 GMT

I keep having this issue too