topic Re: Frustrated in Get Support

Frustrated

not_happy2021 — Tue, 26 Sep 2023 14:29:54 GMT

I wish I could talk to a real person. This AI Chatbot crap is so frustrating. Anyone know a number to call to get an answer to my issues?

Re: Frustrated

mojorising — Tue, 26 Sep 2023 14:31:08 GMT

There are no numbers to call. PM support is all online.

To contact a CS Agent directly, use the link below.

If you can share more as to the problem you are having, you may find that you will get a quicker resolution from the forum members.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Frustrated

hairbag1 — Tue, 26 Sep 2023 14:32:59 GMT

@not_happy2021

what is the nature of your vexation ? Perhaps we can help you get it sorted. Give us a brief description and I bet we can help.

Re: Frustrated

not_happy2021 — Tue, 26 Sep 2023 14:37:16 GMT

I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. I travel to the US at least 5 times a year and purchased an add-on package at 30-40.00 a pop. When the CAN/USA plan became available, I jumped on it. My phone will not work in the US.

Re: Frustrated

JRod — Tue, 26 Sep 2023 14:39:31 GMT

@not_happy2021

Ensure you have data roaming turned on, go to cellular settings, then network selection and manually connect to T-Mobile or AT&T and then reboot. If one doesn’t work then try the other.

Re: Frustrated

hTideGnow — Tue, 26 Sep 2023 14:40:40 GMT

@not_happy2021

are you in US now or still in Canada?

your text and picture is not working unless you have wifi because you are using imessage or RCS. Please try to click Reset network settings or Reset all networks

Voice should have nothing to do with Wifi or not, if it is, then you are using facetime or whatsapp call or so,not mobile voice call

Re: Frustrated

hairbag1 — Tue, 26 Sep 2023 14:42:15 GMT

@not_happy2021 wrote:
I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. I travel to the US at least 5 times a year and purchased an add-on package at 30-40.00 a pop. When the CAN/USA plan became available, I jumped on it. My phone will not work in the US.

Make certain that Roaming data is enabled. Check the settings to make certain your phone has volte enabled and turned on, otherwise you're restricted to 2G for calling.

When the recent PM interruption clears, log in to your account just to confirm is the correct plan is showing on your account. (If you have the PM app, apparently you should be able to log in on the app)
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