topic Re: @CS_Agent in Get Support

@CS_Agent

Rita111 — Tue, 26 Sep 2023 14:27:06 GMT

Hi,

I just subscribed to Public Mobile and have been charged twice.

How do I get the second charge canceled?

Rita

Re: @CS_Agent

mojorising — Tue, 26 Sep 2023 14:27:45 GMT

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

JRod — Tue, 26 Sep 2023 14:30:06 GMT

@Rita111

I am sorry to hear that you might have been charged twice. Can you confirm that on your bank statement both of the charges are posted? If one is pending it will most likely fall off.

But if both are posted, please reach out to customer service for assistance.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).