topic Re: Account in Get Support

Account

cptskinboat01 — Tue, 26 Sep 2023 13:53:41 GMT

Public Mobile down, I can't make a payment. Any

Re: Account

Phil_Adelphus — Tue, 26 Sep 2023 13:59:33 GMT

Yes the account site has been down for a while this morning. Not much we can do besides wait for it to come back online.

Re: Account

BKNS27 — Tue, 26 Sep 2023 14:07:12 GMT

@cptskinboat01

You can call 1-855-4PUBLIC and make a payment through the phone with vouchers and enter the voucher number and PIN.

Vouchers are available at 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Account

Phil_Adelphus — Tue, 26 Sep 2023 14:03:47 GMT

@BKNS27 It was suggested on another thread that 611 isn't working either

Re: Account

BKNS27 — Tue, 26 Sep 2023 14:05:54 GMT

@Phil_Adelphus

Thanks 👍

Re: Account

Dunkman — Tue, 26 Sep 2023 14:12:14 GMT

I am able to access My account via the app just now. Not the website though.

Re: Account

hTideGnow — Tue, 26 Sep 2023 14:13:27 GMT

HI All

Forbidden A1 for me when using browser too

Re: Account

LitlLdy — Tue, 26 Sep 2023 15:32:08 GMT

@cptskinboat01 wrote:
Public Mobile down, I can't make a payment. Any

There’s an announcement posted this morning. ‘My Account Experiencing Issues: Service Not Impacted’ Keep an eye on it for updates on when it is finished.

I use MuskBird online to add funds to my account & pay using E-Transfer but you can pay using a Card or PayPal.

1. The Public Mobile TopUp is where you purchase it online & receive the pin in your email then sign into your Public Mobile Account or Dial *611 from your cell phone or Dial 1 (855) 478-2542 (1 855 4PUBLIC) from another phone. (If 611 isn’t working use option below which I use)

2. The real time payment option Public Canada RTR (select mobile top up on that page) that tops it up for you. Provide the phone #, the amount you want to pay.

I send an E-Transfer to admin@muskbird.com to pay for it. I received an email confirmation, within half an hour it is automatically added to my Public Mobile account without me even having to leave my home! Which this option works great if I can’t login to my account nor call 611 !

Edit: @Phil_Adelphus mentioned 611 not working so use option 2 that I use.

Also, the app isn’t working for me either.