https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchased-Incorrect-Add-On/m-p/1061195#M741536 <P>&nbsp;</P><P>I purchased an incorrect add on (<SPAN>1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?</SPAN></P><P>Thanks!</P> Tue, 26 Sep 2023 01:28:31 GMT Andy20 2023-09-26T01:28:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchased-Incorrect-Add-On/m-p/1061195#M741536 <P>&nbsp;</P><P>I purchased an incorrect add on (<SPAN>1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?</SPAN></P><P>Thanks!</P> Tue, 26 Sep 2023 01:28:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchased-Incorrect-Add-On/m-p/1061195#M741536 Andy20 2023-09-26T01:28:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchased-Incorrect-Add-On/m-p/1061196#M741537 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/328344">@Andy20</a>&nbsp;</P><P>PM is prepaid provider and usually do not provide refund</P><P>HOWEVER, support are very understanding and likely able to reverse the transaction and put the money back to your My Account's Available Fund and it can then be used for other purchases or renewal.&nbsp; Please message them here:</P><DIV class=""><DIV class=""><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there<BR /></EM></DIV></DIV> Tue, 26 Sep 2023 01:29:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchased-Incorrect-Add-On/m-p/1061196#M741537 softech 2023-09-26T01:29:58Z