topic Re: Swapping sim card in Get Support

Swapping sim card

Hewi — Tue, 26 Sep 2023 00:53:36 GMT

Want to use my current sim card in my backup phone temporarily but when swapped over it connects to network as public mobile, sends and recieves messages, connects to data but it wont send or recieve phone calls. I previously used my backup phone with the exact same sim...

Re: Swapping sim card

Handy1 — Mon, 25 Sep 2023 23:34:03 GMT

@Hewi Try rebooting the phone or reset network settings

Re: Swapping sim card

HALIMACS — Mon, 25 Sep 2023 23:35:03 GMT

@Hewi

can you test another SIM card in the back up phone to see if calling functionality works or not?

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:36:02 GMT

I have have reset settiings, rebooted phone and even done a factory reset with no luck

Re: Swapping sim card

Chalupa_Batman — Mon, 25 Sep 2023 23:37:02 GMT

What two phones do you have?

Re: Swapping sim card

Handy1 — Mon, 25 Sep 2023 23:37:56 GMT

@Hewi And if you put the SIM card back in your primary phone it works ?

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:39:11 GMT

Yes i used the wifes pm sim card and it does the same thing...used a sim card from someone with a different carrier and it worked normal

Re: Swapping sim card

HALIMACS — Mon, 25 Sep 2023 23:40:56 GMT

Then the backup device does not appear to be compatible with PM calling functionality.

Has it EVER worked for calling with PM in the past?

Which other carrier DOES it work with for calling?

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:41:33 GMT

Samsung s20fe, samsung a70 (backup)

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:46:05 GMT

I used my backup phone (a70) with the same sim previously no issues. Swapped same sim to current s20fe no issues. Swapping back to a70 has issues not sure why as it was previously fine with the same sim

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:47:54 GMT

Not sure of the other carrier...cell phone fix it guy stuck his sim in it and it worked

Re: Swapping sim card

HALIMACS — Mon, 25 Sep 2023 23:49:50 GMT

@Hewi Does the A70 possibly need an update to any of it's software or calling app component? Perhaps ensure that before trying the PM SIM cards again...

Re: Swapping sim card

Hewi — Mon, 25 Sep 2023 23:52:58 GMT

Thanks and yes i have done the updates.

Re: Swapping sim card

fujiyama — Tue, 26 Sep 2023 00:33:02 GMT

Maybe it has to do with VoLTE, check the settings for this on the A70.

A guide I just happened to find:
https://videotron.tmtx.ca/en/topic/samsung_galaxya70/using_voice_over_lte_volte.html

Re: Swapping sim card

Hewi — Tue, 26 Sep 2023 00:48:27 GMT

I will have a look, thanks.

Re: Swapping sim card

hTideGnow — Tue, 26 Sep 2023 00:50:44 GMT

HI @Hewi

did you get your backup phone in Canada? and you tried Reset all networks?

Re: Swapping sim card

Hewi — Tue, 26 Sep 2023 01:34:52 GMT

I dont have volte option on either phone

Re: Swapping sim card

softech — Tue, 26 Sep 2023 01:39:50 GMT

@Hewi

Neither of phone, s20fe, samsung a70, made it to the PM's VoLTE compatible list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Swapping sim card

Hewi — Tue, 26 Sep 2023 01:39:11 GMT

Yes its a canadian phone, used it for 2yrs with this sim no problem...now i want to use it temporarily by swapping the sim back but cant do calls in/out. Data and texts work.

Re: Swapping sim card

Hewi — Tue, 26 Sep 2023 01:41:26 GMT

Thanks but im not trying to use volte just a straight sim swap wich ive done before, not sure what the quirk is.