topic Re: No cell line in Get Support

No cell line

Jonathan159 — Mon, 25 Sep 2023 23:25:57 GMT

I can’t call or receive messages on my phone. Keeps giving out message that it’s not set up for US calls? I’m paying for a service I’m not receiving

Re: No cell line

Handy1 — Mon, 25 Sep 2023 23:28:32 GMT

@Jonathan159 Are you in the US now? Is your account active or on hold ? Can you log into confirm ?

Re: No cell line

hairbag1 — Mon, 25 Sep 2023 23:29:36 GMT

@Jonathan159

you may need help from CSA to get this right. Here's a link to message CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No cell line

HALIMACS — Mon, 25 Sep 2023 23:32:11 GMT

@Jonathan159

try rebooting your device and resetting network connections.

EDIT: is your network connections possibly picking up a US tower if you happen to be close to the US/Canada border? Can you manually select public mobile from the list of available carriers?

Re: No cell line

dust2dust — Mon, 25 Sep 2023 23:35:40 GMT

Call out? Or in? Real sms text out? Browse websites on cell data (not wifi)?