topic Re: eSIM not installed properly? in Get Support

eSIM not installed properly?

LTSW — Mon, 25 Sep 2023 22:42:40 GMT

I started a new subscription yesterday and cannot connect to the network. I tried to transfer a number from my previous carrier and now have no phone service. I tried all the suggestions to restart and reset the phone with no success. I think the problem is that the eSIM did not install properly. How can I check if I have a Public Mobile eSIM installed on my iPhone 11? If there is no eSIM, how can I get one installed and linked with my transferred phone number?

Thanks

Re: eSIM not installed properly?

LitlLdy — Mon, 25 Sep 2023 22:47:58 GMT

@LTSW wrote:
I started a new subscription yesterday and cannot connect to the network. I tried to transfer a number from my previous carrier and now have no phone service. I tried all the suggestions to restart and reset the phone with no success. I think the problem is that the eSIM did not install properly. How can I check if I have a Public Mobile eSIM installed on my iPhone 11? If there is no eSIM, how can I get one installed and linked with my transferred phone number?
Thanks

@LTSW , In cellular settings make sure that ‘Turn On This Line’ is selected & reboot your phone. (You may need to reset network settings then reboot)

Re: eSIM not installed properly?

Handy1 — Mon, 25 Sep 2023 22:45:57 GMT

@LTSW You may be dealing with two issues first for the eSIM check your welcome email for the QR code and scan it with phone and install it .second did you reply YES to the confirmation text to port ? I’ll send you porting team number private message as we not allowed to post it here . They can reply trigger the port request if needed . Also if no luck with eSIM here’s direct link for support to investigate

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not installed properly?

LTSW — Mon, 25 Sep 2023 23:18:03 GMT

I tried to scan the QR code but I got a message saying "unable activate the eSIM". I did confirm the text to port and that is why I lost my cell service to the previous carrier but have no service with Public Mobile.

My phone shows that I my service is still with my old carrier, not with Public Mobile. Does this mean that the Public Mobile eSIM is not activated?

Re: eSIM not installed properly?

Handy1 — Mon, 25 Sep 2023 23:21:55 GMT

@LTSW and you have tried rebooting the phone or reset network settings ? If still no luck please use this direct link to support to help investigate

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not installed properly?

LTSW — Mon, 25 Sep 2023 23:31:17 GMT

I figured it out thanks to your links to previous eSIM posts! There was a second eSIM installed, labelled 'Travel', that turned out to be the PM eSIM. I simply activated it an deactivated the 'Primary' eSIM, which was for my previous carrier.

Thanks for all your help!

Re: eSIM not installed properly?

Handy1 — Mon, 25 Sep 2023 23:32:20 GMT

@LTSW Sweet we happy to hear it and welcome to public mobile 🙂

Re: eSIM not installed properly?

computergeek541 — Tue, 26 Sep 2023 01:00:02 GMT

improper solution removed (that's not a solution)