topic Re: Account Overcharged in Get Support

Account Overcharged

serrivmo — Sun, 17 Sep 2023 19:10:20 GMT

Hi, I changed my Subscription to a lower level but still got charged for the old subscription. I tried to put in a ticket but get an Error XXX code, I did everything asked but cannot submit a ticket. How do I speak to a Billing representative?

Re: Account Overcharged

Phil_Adelphus — Sun, 17 Sep 2023 19:11:45 GMT

Send a private message to customer service by clicking here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Overcharged

Handy1 — Sun, 17 Sep 2023 19:15:05 GMT

@serrivmo Did you not change plan on renewal or do immediate plan change ? If so that’s why and no refunds . Otherwise here’s link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Overcharged

hTideGnow — Sun, 17 Sep 2023 19:12:40 GMT

hi @serrivmo

submit a ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And did you make the plan change using Change on Renewal After the plan was renewed??

Re: Account Overcharged

Chalupa_Batman — Sun, 17 Sep 2023 19:16:01 GMT

Hi @serrivmo

The only thing I'd like to add is if you changed your subscription during the middle of a current subscription and had it start right away or even start it the next day or so... there would be a double charge. Hence the reason why we always suggest starting it on renewal date. The 3 links below will get you to a Customer Support Agent to further assist you. Good luck.

Re: Account Overcharged

dust2dust — Sun, 17 Sep 2023 22:21:07 GMT

Do you see the overpaid amount in your balance? The difference between the old plan and the new plan? If so then just leave it there for your next renewal.

Re: Account Overcharged

Rag2 — Thu, 21 Sep 2023 00:07:59 GMT

I am having the same problem

did you get it resolved

Re: Account Overcharged

Handy1 — Thu, 21 Sep 2023 00:09:17 GMT

@Rag2 Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Overcharged

serrivmo — Mon, 25 Sep 2023 19:57:48 GMT

Hi, thanks for all your help. I'm sorry for the delay in replying. I had an unexpected visitor from out of country. I was reading the billing wrong so all is well with this issue.